SuperCloneWrist.com Return, Exchange, Refund & Warranty Policy
Sincere thanks for choosing superclonewrist.com. Your trust and support are the driving forces behind our continuous progress. We are always committed to providing every customer with a high-quality, smooth, and trustworthy shopping experience through our professionalism and dedication.
If you are unsatisfied with your purchase or have any questions, please don’t hesitate to contact us. We will respond promptly and with the utmost care to provide a satisfactory solution.
1. Exchange Policy – Manufacturing Defects & Shipping Damage
We provide a 7-day exchange guarantee for all products, covering damage due to manufacturing defects or incurred during the shipping process.
Conditions for Exchange:
- Applies to: Products with manufacturing defects or damage sustained during shipping.
- Timeframe: Notify us within 7 days of receiving the shipment.
How to Request an Exchange:
- Contact Us: If the item you received has any quality defects or shipping damage, please contact us within 7 days of receipt, and we will assist you promptly.
- Free Return Shipping: Return shipping costs will be covered by us; you do not need to pay any additional fees.
- Exchange Process: After receiving and confirming the issue with your watch, we will arrange a free replacement with a brand new watch.
- Please Note: The exchange service does not cover damage resulting from normal wear and tear, misuse, or accidents.
2. Return & Refund Policy – If You Are Not Satisfied with the Product
If you are not entirely satisfied with your purchase, we understand and respect your decision. You may request a return subject to the following conditions.
How to Request a Return:
- Timeframe: Submit a return request within 7 calendar days of receiving the product.
- Return Condition: The product must be unused and in the same condition as you received it.
- Original Packaging: Please return the product in its original packaging as received.
- Return Shipping Cost: Return shipping costs are the responsibility of the buyer and are non-refundable.
How to Request a Refund:
- Product Inspection: Once we receive your returned item, we will inspect it promptly and notify you of the status of your return.
- Refund Method: Once the refund is approved, we will initiate the refund via bank wire transfer or your original payment method.
- Refund Processing Time: After completing the above steps, we will process the refund within 24 hours.
3. Warranty & Repair Services – Three-Year Free Warranty
Every SuperCloneWrist.com watch comes with a three-year complimentary warranty. From the moment you receive it, we are here to protect your cherished timepiece, allowing you to enjoy every moment worry-free.
Free Warranty Coverage Includes:
- Manufacturing defects in the movement;
- Malfunction of hands, dial, or functional components;
- Non-human caused damage incurred during shipping.
Situations NOT Covered by Warranty:
- Human-caused damage such as dropping, impact, scratches, etc.;
- Malfunctions resulting from disassembly or repair by non-authorized personnel.
Services After the Three-Year Warranty Period:
After the three-year free warranty period ends, we offer reasonably priced paid repair and maintenance services, including movement servicing, part replacement, and cosmetic restoration.
All costs will be clearly communicated based on the actual situation – transparent with no hidden fees. Please rest assured.
4. SuperCloneWrist.com Service Commitment
- Honesty & Transparency: All policies are clear and public, with no hidden clauses.
- Efficient Handling: All after-sales requests are acknowledged within 24 hours.
- Customer First: Every customer has a dedicated after-sales advisor for follow-up.
- Dedicated Assurance: Our goal is to make every purchase a pleasant experience.
- SuperCloneWrist.com thanks you for your trust and support.We promise to provide you with reliable products and services professionally and sincerely.
5. After-Sales Contact & Service Hours
For returns, exchanges, or warranty claims, please contact the SuperCloneWrist.com after-sales team via:
- WhatsApp: +1 (341) 239-7624
- Email: support@superclonewrist.com
- Our after-sales team will respond to your message within 24 hours and assist you throughout the entire return or exchange process.
